Real Hotel Sales

Sales organization plays the most cruicial role in a hotel's success or failure. In the modern world of consistently growing competition it is the Sales department that generates the necessary demand for your hotel. Even if your hotel is the best hotel in the market, without proper sales efforts it is very hard to stay competitive.Noor Hospitality, by bringing together the best sales minds in the hospitality industry in Armenia, organizes professional hotel sales trainings for separate hotels or a cluster of hotels (for the time being only for hotels operating outside Yerevan). This 2-day training will teach the basics and methods of doing sales in hotels, give tools to analyse and adopt successful decisions on pricing and availablity. Your hotel will feel the difference from the very next day from the training.


  • Typical sales organization in hotels
  • Roles and responsibilities of the sales department staff
  • Reservation sales
  • Sources of the business
  • Market segments
  • Peculiarities of working with OTA's
  • Peculiarities of working with local travel agents
  • Peculiarities of working with Groups
  • Events management
  • Revenue management
  • Business planning
  • SWOT analysis
  • The role of social media marketing in hotel industry
  • The basics of selling
  • Effective site inspections
  • How to negoiate
  • Business communication basics
  • Incentives for the sales team
  • Advertisements and marketing communications
  • etc.


2 days

Class Size: 

10-20 people

Hours of the training: 

09:30 till 17:30

Application Procedures: 

Those interested in the training please send your reuqest to In your email please indicate the training you would like to participate. A short meeting will be conducted to define the details of the training.

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