Deputy General Manager | Multi Grand Hotel

Deputy General Manager



Employment Type: 

Full time


  • Yerevan



Application deadline: 

Saturday, August 26, 2017


Multi Grand Hotel is searching for a self-motivated and passionate deputy  who will support the General Manager to deliver exception service to all hotel guests and push profit by focusing on service quality. 

Job Responsibilities: 

- Depute in absence of the General Manager;
- Have a proven ability in a similar management role;
- Have a working knowledge of F&B and Front Office operations;
- Drive the Guest Satisfaction scores;
- Be able to demonstrate driving quality throughout the business.

- Manage budgets and financial plans as well as control expenditure; 
- Develop improvement actions; carry out cost control requirements.

People Management:
- Together with the GM, review the current workforce, assessment, recruitment and hiring of new staff, execution of performance reviews and training of staff;
- Coordinate planning of Department Heads with regard to time-tables, work schedules, employment of employees within the different services;
- Coordinate the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervise the execution.

Sales and Marketing:
- Lead sales and marketing initiatives to drive new and existing business streams;
- Analyse marketing initiatives to assess success criteria;
- Have strong knowledge of local market.

Other Responsibilities:
- Ensure legal compliance standards are met;
- Present opinions and beliefs, decisions, etc. to the executives.

Required Qualifications: 

The ideal Deputy General Manager should have:
- Higher education, ideally related to Hospitality, on middle and higher management level.

Work Experience:
- At least 5 years of experience within the hotel industry in a management role.

Professional Skills:
- Excellent spoken Armenian and English languages skills;
- Experience with several hotel operation systems;
- Developed project planning skills and ability to prioritise projects/ tasks.

Personal Skills:
- Dynamic and customer-centric leader;
- Well developed management skills;
- Ability to work in a high pressured, fast paced environment;
- Diplomatic person, yet able to manage situations to achieve the ideal outcome;
- Hands-on person, however able and willing to coach and develop others;
- Highly organised and efficient individual;
- Results driven personality;
- Flexible person, adaptable to a changing environment;
- Ability to demonstrate strong negotiation, influencing and excellent verbal and written communication skills.

Application Procedures: 

Interested candidates are encouraged to submit the CV and a photo to mentioning the title of position in the subject line of message. Please mention in your letter that you have learned about this position from Only short-listed candidates will be contacted for the interview.

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