Night Shift Leader | IBIS Yerevan Center

Night Shift Leader



Employment Type: 

Full time


  • Yerevan


Front Office

Application deadline: 

Saturday, August 19, 2017


 Ibis Yerevan Center is looking for an experienced and enthusiastic person for the position of Night Shift Leader.

Job Responsibilities: 

  • - Carry out all operations concerning guest arrival and departure in compliance with internal procedures;
  • - Inform guests about the formalities, any special conditions relating to their stay and the services available;
  • - Ensure that all guest documentation is up-to-date and available;
  • - Develop high quality relationships with guests, from the moment they arrive and throughout their stay in order to foster loyalty;
  • - Handles any guest complaints and provides a rapid solution;
  • - Respect the hotel's commitments to the "Environment Charter" Take into account and anticipate guests' needs.
  • - Ensure that all guest documentation is up-to-date and available.
  • -Take into account and anticipate guests' needs
  • - Convey the hotel image;
  • - Keep track of the standard of services delivered, based on guest comments and quality audits;
  • - Promote the brand and/ or Group's loyalty programs to guest;
  • - Pass the information to other departments as necessary and to the other members of the department;
  • - Ensures that the workplace remains clean and tidy;
  • - Know and apply the Hotel's security regulations; 
  • - Ensure the safety of people and property;
  • - Perform working responsibilities according to the approved shift schedule.

Required Qualifications: 

  • - Higher education in the relevant field;
  • - At least 1 year of proven work experience as a Shift Leader or Receptionist ;
  • - Thorough knowledge of customer service, office management and basic bookkeeping procedures;
  • - Proficiency in English and Russian languages, both oral and written;
  • - Solid knowledge of MS Office, particularly Excel and Word;
  • - Excellent communication and people skills;
  • - Good organizational and multitasking abilities;
  • - Problem-solving skills;
  • - Ability to handle reservations

Application Procedures: 

Interested candidates are encouraged to submit the CV and a photo to mentioning the title of position in the subject line of message. Please mention in your letter that you have learned about this position from Only short-listed candidates will be contacted for the interview.

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