Night Shift- Receptionist/ Paris Hotel Yerevan

Night Shift- Receptionist/ Paris Hotel Yerevan

Domain: 

Hotel

Employment Type: 

Full time

Location: 

  • Yerevan

Department: 

Front Office

Application deadline: 

Thursday, August 31, 2017

Description: 

Paris Hotel Yerevan is looking for enthusiastic, energized and friendly person to join the Team. He/She is responsible for providing a friendly, welcoming and efficientservice to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. 

Job Responsibilities: 

  1. To be fully conversant with special promotions offered by the hotel
    and to pass this information on to the guest whenever the possibility
    arises. 
  2. To promote the other departments within the hotel at every given
    opportunity in order to maximize hotel sales.
  3. To make sure that all reservations have the correct deposit
    taken. 
  4. To ensure that all confirmations are sent out by the end of the
    shift. 
  5. To be aware of the hotel availability and that every opportunity
    to maximise room sales is taken.
  6. Provide a hospitable service to the standards laid down by the hotel. 
  7. To offer assistance to other departments, including Bar, Restaurant,
    and Housekeeping whenever you are needed. 
  8. Whenever possible to anticipate guests needs, to be aware of all
    written and spoken requests, to carry out these requests in a courteous and
    helpful manner. 
  9. To be fully conversant and able to operate the hotel’s front
    office systems. 
  10. To ensure that all charges are correctly posted to the guests
    bills following the standard procedures. 
  11. To deal with cash, cheque and credit transactions and to ensure that
    any discrepancies are reported immediately. 
  12. To ensure that all messages received for guests are passed on accurately
    and as quickly as possible. 
  13. To ensure the security of guests property, and lost property following
    security procedures 
  14. To ensure the correct levels of stationary are maintained in Reception. 
  15. Arrive for work at the correct time and to ensure your appearance
    follows the hotels set standards. 
  16. To undertake any other reasonable duties directed as by the Management. 

Required Qualifications: 

  • A friendly and welcoming approach
  • High standards of dress and presentation 
  • Ability to remain calm during difficult situations or in a very
    busy environment 
  • The ability to work unsupervised 
  • Excellent interpersonal skills, including a pleasant telephone
    manner 
  • Good administrative skills and the ability to use email and
    booking systems 
  • Good team working skills. 
  • Previous customer service experience 
  • Previous experience in hospitality 
  • Previous experience in media and promotions 
  • Bachelor's degree
  • Good knowledge of Armenian, Russian and English Languages

Application Procedures: 

Interested candidates are encouraged to submit the CV and a photo to HR@parishotel.am mentioning the title of position in the subject line of message. Please mention in your letter that you have learned about this position from www.NoorHospitality.am. Only short-listed candidates will be contacted for the interview.

 
 
 
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