Receptionist | 14 FLOOR Hotel Yerevan

Receptionist | 14 FLOOR Hotel Yerevan

Domain: 

Hotel

Employment Type: 

Full time

Location: 

  • Yerevan

Department: 

Front Office

Application deadline: 

Saturday, January 20, 2018

Description: 

14 FLOOR Hotel Yerevan is looking for multi-talented, active, enthusiastic frond desk worker to join the team and work at night shifts.

Job Responsibilities: 

  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. 
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. 
  • To deal with guest requests to ensure a comfortable and pleasant stay. 
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. To be responsible for accurate and efficient accounts and guest billing processes. 
  • To assist in keeping the hotel reception area clean and tidy at all times. 
  • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. 
  • To administer all routes of reservations to ensure that room bookings are made and recorded accurately. 
  • To ensure that all reservations and cancellations are processed efficiently. 
  • To keep up to date with room prices and special offers to provide accurate information to guests. 
  • To report any maintenance, breakage or cleanliness problems to the relevant manager. 
  • To administer the general petty cash system and float in an accurate manner.

Required Qualifications: 

  • Polished professional with outgoing attitude, be a team player and love to make the guests feel at home. 
  • Excellent typing skills (word processing; 50-60 wpm), high level of proficiency with general office PC applications (i.e. MS Word, MS Excel, MS Access, MS PowerPoint) and comfort with learning new applications as required. 
  • Demonstrated excellent organizational, coordinating and personal interface skills.
  • Proven job diligence, dedication and attention to detail. 
  • Commitment to work overtime on occasion.
  • Comfort and experience interfacing with various levels of staff and management, while working in a fast-paced environment.
  • Familiarity and working knowledge of general office machines (i.e. fax, copier, printers, etc.) required. 
  • Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors. 
  • Excellent knowledge of Armenian, English and Russian languages.

Application Procedures: 

Interested candidates are encouraged to submit the CV and a photo to HR@noorhospitality.am mentioning the title of position in the subject line of message. Please mention in your letter that you have learned about this position from www.NoorHospitality.am. Only short-listed candidates will be contacted for the interview.

 
 
 
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